Troubleshooting
Troubleshooting
Most issues can be resolved in a few minutes without waiting for a reply. Start here.
Most issues people contact us about can be resolved in a few minutes without waiting for a reply. Start here.
Each article follows the same shape: what you're seeing, what to try yourself, and — if that doesn't resolve it — exactly what to send us so we can fix it on the first reply instead of the third.
Find your issue
| What you're seeing | Article |
|---|---|
| Revial was in the meeting, but the meeting, summary or transcript isn't there | A meeting is missing |
| The meeting page spins forever, or times out | A meeting won't load |
| Revial didn't join a meeting at all | Revial didn't join the meeting |
| Calendar won't connect, or connected but no meetings appear | Connecting your calendar |
| The summary, briefing or next steps contain things that weren't said | The summary content is wrong |
| Wrong people listed, or you're labelled as the customer | Participants and roles are wrong |
| Notes aren't reaching HubSpot, Dynamics, Salesforce, Pipedrive or Odoo | Notes aren't reaching your CRM |
| Transcript is garbled, in the wrong language, or the audio is silent | Recording and transcription quality |
| Can't log in, invite link doesn't work, MFA sends you to the wrong page | Access, invites and login |
Before you contact us
Two things make almost every support request faster to resolve:
- The meeting link. Open the meeting in Revial and copy the URL from your browser. It contains the identifier we need. "Tuesday's meeting with Acme" is not enough for us to find it reliably — several customers have meetings with the same company on the same day.
- What you expected to happen. "The summary is wrong" and "the summary lists the wrong attendees" lead to very different investigations.
How to reach us
- In-app chat — bottom right of any Revial page. Fastest route for anything account-specific.
- support@revial.ai — for anything with attachments, screenshots or multiple people involved.
- Your shared Teams or Slack channel — if your organisation has one, use it for anything urgent or affecting several users at once.
If an issue is blocking a live customer meeting right now, say so in the first line. We triage on that.